The Brand As Activist Guide
3.0 The Birth of Brand Activism
4.0 How is Brand Activism also a form of Political Activism?
5.0 Examples of Brand Activism
6.0 Brand Activism Research Studies
8.0 How to align your brand with a social purpose
9.0 The pros of Brand Activism
10.0 The pitfalls of Brand Activism
12.0 Questions to get you started in your Brand Activism efforts
1.0 What is Activism?
Inequality, racism, revolution and protest have made a mark on history for thousands of years.
It’s normal that as human beings we naturally and instinctively recognise when something is unjust, and we fight to change it – other times peacefully and other times violently. The aim of the revolution is to restore not only human rights but also the rights of non-human species, being that of animals and the environment.
A definition of activism can therefore be: the use of direct action to achieve an end, either for or against an issue.
We can recently recognise them in the #BlackLivesMatter, #Metoo, and the struggle for #lgbtqrights.
2.0 Types of Activism
When we think of activism, what tends to come to mind is images of marching in the streets; holding up protest signs while chanting; and big speeches by charismatic leaders.
Yet, while we admire such activists, evolution has opened the way for new ways to fight for our rights, raise awareness, and influence change.
And while this is not an exhaustive list, I have chosen to look at types of activism that I feel are related and the most effective forms of Brand Activism.
2.1. Arts:
Michel Basquiat and graffiti artists are examples of how street art produces an effect within the minds of those people who live within the environment and how they are being altered through the imagery, words, and symbolism of the graffiti art.
My home base in Sydney is the diverse bohemian neighbourhood of Newtown. There is much graffiti on the suburb’s walls mostly Indigenous Australian symbols and art form.
One of my favourites is this mural of Martin Luther King.
Next time you’re walking down the street and notice graffiti art stop and notice how the words or imagery affect you, its emotional impact on you, including its relationship or impact within the specific environment the artist chose to share their work.
2.2. Journalism:
Journalism and more precisely investigative journalism is a form activism. Their underlying main objective is to present the truth, favour transparency, put pressure on powerful people via their questions and request accountability.
Think of articles you have read in your local paper or online that have pushed for justice by raising awareness or keeping a topic relevant and trending. One such online platform is Injustice Watch media platform.
2.3. Literature:
Within the pages of books – mostly biography and memoirs, authors share with us their life experiences. As a reader this becomes a platform for us to engage in critical reflection, a quality necessary for empathy and peace activism. It also allows us to imagine a new reality of what can be possible.
Inherently, the pursuit of knowledge is a political act. Its why books get banned, why the Nazi’s burned books and why school curriculum gets censored. Being aware of social injustices terrifies people that are perpetuating those injustices, and when we don’t know that something is happening or can be done differently, we remain ignorant.
An example of a book I have read which gave me insight and sensitised me in the Yazidi genocide is the The Last Girl by Nadia Murad, Nobel Peace Prize winner. It’s the story of her personal experience as an Isis bride and her fight for justice against the Islamic State.
2.4. Community and local activism:
The aim of community activism is for locals to unite, and gain power and influence over an issue that affects them including influence its outcome.
Examples include local Church groups against poverty, Green initiatives that promote eco-living or even food cooperatives whose decisions are governed by its members.
2.5. In Daily Life:
Integrating activism into your everyday life is very powerful. It will boost your self-esteem and resilience and simultaneously have a trickle-on effect on those around you. Day-to-day through our actions we can contribute towards are more safe and peaceful way of life for the planet, people and animals.
Ideas include buying organic fruits and veggies from local farmers, volunteering, cycling to work or carpooling and of course choosing an impactful career or better still building our own company and using its platform in an impactful way. Individual activism is overall incredibly diverse and takes many forms.
2.6. Education:
Activist education involves providing resources that reduces the disparity of low-income students. It gives them access to education materials like computers and promotes the education of children where gender is considered a barrier, as seen mostly towards girls in what we call third world countries. In short, it promotes equal opportunity to education to all people at all levels.
An example is Room to Read, a leading non-profit that supports girls education in Asia and Africa.
2.7. Social:
Social activism is when we act intentionally to bring about change in society.
According to the Commons, Social Change Library, there are four different roles activists and social movements need to play in order to successfully create social change:
the responsible citizen (a person that has gained the trust and respect of the public in order for their movements to succeed);
the rebel (they say no to policies and practices that violate core societal values and principles);
the change agent (they bring about the transformation people require by educating them in how to become actively involved, oppose present policies and seek positive constructive solutions);
the reformer ( they work with official public and private agencies to incorporate solutions into new laws.
An example has been same sex marriage in Australia which was made legal in December of 2017.
2.8. Spiritual:
Spiritual activism has love at its core. It requires that we first begin from within and find and practice the sacredness of truth, wisdom, theology, and develop the inner qualities of compassion and kindness. Then we are to express these outwardly to transform our attitudes towards the material world for a more harmonious and balanced world.
A great leader of spiritual activism was Mahatma Gandhi who brought his spiritual determination into politics and freed India from British rule through non-violent resistance.
2.9. Political:
Citizen political activism is the force behind many changes in legislation and policies know as reformism. For this change to happen it requires the concentrated effort of individuals.
Social inequalities can lead to political activism, which indicates how social and political activism can intertwine.
Citizen political activists can raise and alter public opinion about politicians and politics.
They can work for a political party who under-take administrative and advocacy tasks such as election campaigning, promoting candidates, attending party meetings, and assisting with party administration, among others.
Political action outside of the arena of working for a political party includes neighbourhood organizing, protest marches, sit-ins, and lobbying politicians. These can all help shape public opinion.
For some Julian Assange may be considered a political activist who created WikiLeaks to shed light on practices by Government organisations.
2.10. Digital:
A form of activism that uses the Internet, texting, social media campaigning, “hactivism”, and e-mail, as key platforms for mass mobilization and political action.
An example is Destroy the Joint an online Australian feminist movement born in the digital era, and founded in 2012 by Sydney Morning Herald writer Jenna Price, after 2GB broadcaster Alan Jones criticized then Prime Minister Julia Gillard and stated that women were “Destroying the joint.’
3.0 The Birth of Brand Activism
Brand Activism was born out of consumer activism. In other words, activism initiated by consumers through boycotts, ethical shopping, or conscious consumption, with the intention to influence the way goods or services are produced or delivered. Equally, the consumer activists aim is to inform citizen consumers and protect them from fraudulent or unethical business practices.
In response to the demand of citizen-consumer activists for a different behaviour from global firms, the birth and rise of Brand Activism has been phenomenal.
Brands globally have begun to incorporate activism into their brand personas, marketing campaigns, and corporate communication to help influence, drive change and contribute towards solving the most urgent problems facing society; including taking social responsibility as a corporation of their own actions towards those they employ, from where they source their products, and the final product that reaches their customers.
4.0 How is Brand Activism also a form of Political Activism?
Political behaviour doesn’t operate independently but is the response and effect of social movements, including the changing in values of its citizens. A prominent modern example being that of the young generations employing digital technologies and engaging in digital activism. Therefore, political behaviour needs to engage in digital activism to reach its younger citizens and listen to what they are saying.
A few decades ago, endorsing a cause was considered ‘bad’ for business and especially if it was connected to politics or involved endorsing political campaigns.
Traditional business practice was all about sales and profit, steering clear from sentiments, controversial issues, advocacy or taking sides.
In the 1980s though things changed with the corporate social responsibility movement, and thus companies began considering the impact their practices had on society and the environment.
And as society evolved and became more politically polarised, it was impossible for companies to remain neutral, which created the “corporate political shift” even further, and they essentially became more activist in their external behaviour and outlook.
In short, a series of communication practices have emerged in the intersection between politics, the corporate world and activism.
Today many companies globally have non-business advocacies which use their consumer brands to promote their values through taking a stand for social causes, global values and core political issues, even controversial, ones including feminism, animal rights, LGBTQ+ rights, gun rights, abortion and reproductive rights, plus environmental causes.
Even the personal values held by the CEO are scrutinised.
This offers a different competitive edge which is based on promoting a good cause and goes beyond corporate interests and material gain, and shares interests for the global public good.
5.0 Examples of Brand Activism
There is an endless list of Brand Activism that has influenced consumer opinion, sparked conversation, and made us all proud to be spending our hard-earned cash sporting a product or using a service.
Below are just a handful of my favourite examples:
5.1. Health activism through fashion
Clothing the Gaps is an Australian Aboriginal fashion brand that provides employment to young Indigenous people but also supports Aboriginal Health services.
Founded by Laura Thompson, a Gunditjarma woman, who spent much of her life working in Aboriginal community and public health designing health programmes specifically for Indigenous people’s needs.
To motivate them to stick to the health programme, which was between six-to-eight weeks, Thompson rewarded participants who completed the porgramme with Aboriginal-designed merchandise created only for the group.
“It helped maintain our retention and they earnt a shirt, reinforcing their cultural identity and sense of team. They became like a club of healthy role models and ambassadors,” Thompson said to Broadsheet.
Inspired, she began designing clothes and now runs one of the biggest Aboriginal fashion brands in Australia which has won a Dreamtime Award.
Clothing the Gap’s profits fund a foundation that continues to run grassroots Indigenous health programs to motivate people to stay physically active.
5.2. Environmental activism
Saving the planet one cup and one straw at a time. Reusable coffee cups like KeepCup are diverting millions of disposable coffee cups from landfill every year.
In 2009, Melbourne based café owners and siblings Abigail and Jamie Forsyth, were able to change consumer behaviour with the introduction of reuse coffee cups into the market.
People loved the idea that they could enjoy their cup of coffee in an eco-friendly BPA-free way and at the same time contribute towards reducing the consequences their daily coffee habit created for the ecosystem.
KeepCups are now used in more than 65 countries around the world.
The same philosophy is shared by B2B brand activist One Straw.
5.3. Menstrual activism
As way to reduce landfill waste from single use period pads reusable menstrual cups were created like the Diva Cup, washable cloth pads like eco femme and period-proof underwear like Thinx where your purchase helps support menstrual equity, providing sanitary products to girls in need.
Specifically, Eco Femme reinvests its funds to make cloth pads for girls across India.
5.4. Animal rights activism
Who hasn’t visited or at least heard of The Body Shop. A natural beauty brand that has been fighting animal testing since 1989.
In 2018, it presented the United Nations, with the support of Cruelty Free International, 8.3 million signatures against cosmetic animal testing, helping advance the United Nations sustainable development agenda.
Since then, countries around the world including Australia have been changing their policies around animal testing.
5.5. Political/civil rights activism
The greatest basketball player of all time (or at least in my opinion) Michael Jordan, for years didn’t make public statements around which political party he supported or use his best-selling athletic shoe, Air Jordan’s ,to endorse political candidates. He even famously quoted in 1990 “Republicans buy sneakers too” refraining in this way from offering any support to black Democratic candidates, despite racist comments made by Republicans at the time.
Yet, things changed after the death of George Floyd and the subsequent #BlackLivesMatter movement. He not only issued a statement expressing his anger of racism and violence toward people of colour in the US, but also he and his famous brand lent support to NFL player Colin Kaepernick, who took a stand for the BLM movement by kneeling during the national anthem at a season game to draw attention to the cause with a risk to his career.
Kaepernick went ahead and posted on Instagram a photo with the quote “Believe in something. Even if it means sacrificing everything,” and shared Jordan’s quotes on social media yielding partisan reactions: the Trumpists employed the hashtag #BurnYourNikes to share videos of themselves burning or throwing away their trainers.
In June 2020 Nike and the Jordan Brand released a statement confirming how through his charity organisation, Jordan Wings Program, as a result of BLM, will be donating $100 million over the next 10 years to organisation dedicated to ensuring racial equality, social justice and greater access to education.
Google trends showed a 76 per cent upsurge in people searching for the brand when the campaign launched, and its social media mentions rose 1,678 per cent immediately, according to 4C Insights. (The growth in discussion coincided with Nike’s online sales growing by 31 per cent.)
So, it seems the Jordan brand is going from strength to strength despite the temporary reaction from Trump supporters and shows how brands can help create a lasting impact.
***Note***
It should be highlighted here how through the years Nike has been proven to be synonymous with sweatshops and unethical manufacturing paying women workers 0.20 cents per hour and has been accused of gender inequality.
It has been gradually improving its employment conditions increasing the minimum wage and using environmentally beneficial fabrics free from animal cruelty.
Despite its good intentions though the company is still in its early stages of what would be considered a sustainable brand which does not exploit human rights. It would be great to see such mainstream brands come full circle and provide above fair wages, humane working conditions for all employees, gender equality and use only sustainable fabrics and materials and not woke washing.
6.0 Brand Activism Research Studies
Knowing the research around Brand Activism, Cause-marketing and other evidence-based findings within this related field, allows us insight into consumer thinking and activity, potential future trends and opportunities, including finding out how other companies are trending in the field which can prove to be helpful for our own marketing efforts and growth.
Again, the below list is not exhaustive, but a focus on the most recent studies and findings.
The Lucre Group UK 2021 research into what Gen Z is looking forward to the most post-pandemic and is thinking, discovered that as a highly eco-conscious demographic, all of Gen Z age 16+ want brands to improve their eco credentials and social impact; a quarter of boys aged 10-15 and girls age 16+ will actively choose brands based on their eco-credentials. Nearly a quarter (22%) of 19–22-year-olds, and 28% of 10-15-year-olds want a brand to stand for something they believe in. Admiring more “worthy” personalities, those aged 16-22 were found to idolise “respectable”, socially conscious names such as David Attenborough, Michelle Obama and Greta Thunberg.
A Kantar 2020 study around purpose-led companies found that brands with a high sense of purpose have seen their brand valuation increase by 175 per cent over the past 12 years versus a median growth rate of 86 per cent and a growth rate of 70 per cent for brands with a low sense of purpose.
A 2020 study published in the Journal of Public Policy and Marketing confirms how consumers want brands to match activist messaging, purpose and values with prosocial corporate practice – which is considered authentic brand activism. In contrast, #wokewashing, that’s when a corporation says or does something that signals their advocacy for a marginalized cause but also continues to cause harm to vulnerable communities – will almost certainly damage a brands equity.
Engage For Good shares a list of statistics every cause marketer should know. Including the below stats:
Two of the top three movements for which respondents took action involved supporting Black Americans. Cause & Social Influence’s 2021 Influencing Young America To Act.
57% of Americans believe companies need to address racism in their branding. Porter-Novelli 2020 Addressing Social Justice & Diversity In Communications.
7.0 Brand Activism Marketing
7.1. What is cause-related marketing or values-based marketing?
Let’s begin by understanding what each means.
Cause-related marketing or cause-marketing for short is essentially when a business supports a charitable cause or social issue and expresses this support through its marketing practices. The aim is to raise awareness of a goal, idea or cause, and even funds to donate. Equally the company stands to make a profit and retain and gain new customers.
Values-based marketing is when you connect with potential clients based on shared values. Through your marketing efforts you show your clients how authentic you are towards doing good in the world together, beyond just selling goods and services. This helps you gain customer loyalty, make a genuine connection with the customer, and forge a deep bond between your brand and your clients, through closely held ethical and social issues.
In short, both cause-related marketing and values-based marketing are two ways to say the same thing.
Essentially, if you deliver what you promise through your marketing message this establishes trust, and your loyal clientele will be eager to spread the word for your brand.
This shifts marketing from a product-centric approach to a customer-centric one leading to a positive customer experience which benefits different points of the sales process, including lead generation and lead nurturing.
Furthermore, when a cause resonates deeply with the values of a customer base it drives leads, sales, loyalty, brand authority for sustainable long-term business growth and profits.
An example of a company that expressed its values-driven goals:
Ben & Jerry's ice cream company expressed its corporate vision in one of its 2000 reports as follows: "within both our domestic and international trade, we continue to seek out progressive, values-driven strategies and corporate practices that can be integrated throughout the company's internal business operations as well as play a central role in our external relationships." Its targets included initiatives related to economic and social justice, eliminating negative environmental impact and increasing its generosity toward the communities in which it does business.
7.2. What do customers look for in brands that practice values-based marketing?
That they practice what they preach!
The belief-driven consumer wants brands to stand up for social causes, represent them and their beliefs, add more value to their hard earned and spent cash, and believe brands can shift attitudes more so than governments.
Nearly two-thirds of consumers are considered “Belief-Driven Buyers,” meaning that they choose, switch, avoid or even boycott a brand based on its platform for social issues.
It has been found that value-based communication for a brand can be just as effective as product-based communication in driving purchase intent. This type of communication allows consumers to advocate for brands while building loyalty around a cause that is important to them. Although consumers are expecting brands to take a stance, it is still a balancing act.
Consumers, now more than ever, are looking for authenticity in communication and action in a way that shows the business truly believes in the value they project.
Brands are expected to put their money where their mouth is when it comes to a social position, and to truly prove they hold these values close and follow-through with their promises.
Consumers today, especially the younger generation, expect brands not only to market for a cause but also to redirect the way they do business at a global level, to be transparent of their product sources and be responsible for their actions. Examples of this include fashion brands which after the Rana Plaza accident consumers demand that garment workers have safe working conditions, be paid a fair wage and source ethical organic cruelty-free fabrics.
Interactions with brand representatives should be done in a meaningful way to help solidify the customers overall relationship with the brand.
8.0 How to align your brand with a social purpose
8.1. Begin by asking Why?
First and foremost, you have to identify your, WHY?
Why do you want to align your brand with a cause? And then ask yourself!
Why that cause?
The why in any business is more important than the what and how.
Consumers want to know why you do what you do, more than what you sell and how you sell it.
To quote Simon Sinek, author of Start with Why: “People don’t buy what you do or how you do it, they buy why you do it.”
I highly recommend you watch his TED talk: How Great Leaders Inspire Action.
Communicate and weave that message and your core values into your brands storytelling in a clear way, that supports the narrative and target audience you’re building towards.
Strong storytelling will keep you connected with your audience and the more it resonates with them the more loyalty you build. This will factor into their decision to purchase what you offer in terms products or services.
More so, it will differentiate your business from those you’re competing for market share. If you want to be a leader in your market than you need to strongly define your purpose that not only connects deeply with customers but also drives employee engagement. A company in which employees love to work for, has a great culture, and are dedicated to their company and it’s message, trickles out to consumers who also want in their own way to be part of the brand and it’s messaging.
It’s true that both the business and the cause can benefit tremendously by association in ways that perhaps they couldn’t individually.
What’s important though for success is that as a business you carefully choose a social cause to commit to it’s needs, as your dedication to it can be vital for it’s survival but also to your reputation.
If you’re a public company this can make you even more attractive to stakeholder.
8.2. What should your intention be in choosing a cause to align with:
It should enhance your brands message and intention in a meaningful way to key constituencies; that’s your customers, employees, communities and suppliers.
The cause doesn’t have to fit like a glove but should link with your company’s products or services in a clear way and be relatable to your consumer, promoting customer loyalty.
Chose a popular consumer-friendly cause that relates to education, children and health or requires urgent attention like civil and human rights. Sometimes taking a risk with a nonconformist cause can help raise awareness and change consumer attitudes towards it, like the #bodypositivemovement which shed light on media’s projection of what is beautiful and the harming messages it was sending towards teen girls.
Be clear on what your values are as a brand and choose a cause that aligns and enhances your values, the brands voice, mission and personality. Treat it like an extension of your brand and one that you can commit to long-term. Remember consumers will be watching and expect that you will deliver on your promise.
Ask yourself: Why do you do what you do? Can I commit to this cause long-term? How can I do so in a way that enhances individual lives and the community it affects?
9.0. The pros of Brand Activism
The pros of Brand Activism are many, including:
When a cause is communicated to the consumer via a brand they like, it raises more money and awareness for that social cause than it would if it was solely communicated by the charity itself.
It can help set you apart from the competition and open new pathways for greater brand awareness and for making a substantial difference in the world.
Advocating long-term and sincerely for a cause strongly aligned with your brand, can make you the authority in your field. It equally helps build customer loyalty and removes all potential threats you could face from competitors.
It helps grow your business; employ people that are dedicated to the cause thus reducing employee turnover - which is great for your company’s internal and external image. Also, constantly being able to hire new people that are passionate about wanting to work for you is a core sign that you have a company that is successful and a leader in its industry.
Conscious consumers which are mostly in the audience category of millennials and Gen Z are keen on purchasing products with the environment top of mind. Moreover, data published by the Shelton Group revealed that 90 percent of millennials would purchase from a brand if they trusted their environmental and social business practices, and that 95 percent of them would recommend this type of brand to a friend.
10.0. The pitfalls of Brand Activism
Consumers are more brand savvy when it comes to trends around social good campaigns and may respond negatively to your brand if they feel you’re not sincere.
As a brand you may spend a significant amount of time and money claiming to be sustainable in your marketing messages and not actually implement business practices that make an environmental impact – a term defined by experts as corporate greenwashing. This lack of transparency and meaningful action can have significant negative impacts on your brand quickly. Younger generations are quick to pick up on lip service.
In conclusion, the best way to appeal to the conscious consumer is be transparent about your supply chain; showcase any certifications you may have that prove sustainability, use Instagram and visual storytelling to communicate your brands values; use recycled packaging; and show to whom you donated money and how much including any volunteer time.
Value has an extra meaning for consumers who observe characteristic attributes and associate them with behaviours, lifestyles or political meanings.
Such actions will positively impact your bottom line and reputation. Take legitimate leaps of faith to attract partners to build robust alliances and to have the ability to choose between collaboration and competition.
11.0. Brand activism in action
An effective values-based marketing strategy is multi-faceted and resonates with audiences on multiple levels. Your values are at the heart of this strategy, so each element must align with those values or you’ll risk hurting your customers’ trust.
11.1. How to apply it in your online digital media campaign:
Use simple but inspiring messaging that communicate your brand’s core values.
Include visual storytelling that support’s the narrative you’re sharing with your audience.
Create user-generated campaigns that encourage your audience to take a specific action and share it on social media.
11.2. Promote your message beginning offline:
Create partnerships with other charities or foundations with which you share a common purpose will allow you both to increase exposure.
Encourage your employees to take part in the social cause and share it online in their social media accounts including those of the company.
As the CEO of the company, it will be expected that you also show how you actively support the cause.
12.0. Questions to get you started in your Brand Activism efforts:
What should the role be for a for-profit, public company in this world?
What issue aligns with our company’s core values?
Does our company’s actions, statements, and products/services support or contradict our position?
What is the potential impact of our brand getting involved in political or cultural issues — both negative and positive?
What does our customer base care about?
Will consumers think our company is authentic and passionate about the cause we support?
Will this cause us to raise prices and will our customers be willing to pay more? Will this help to attract new customers?
Will getting more involved and taking a stand make our employees more engaged and attract better talent?
These questions can help guide you in deciding whether your brand should become active in supporting a cause and choosing what issue is right for your company to get involved with.
Above all, make sure that you choose a cause that’s true to your brand, that you’re consistent with your position, and that you backup your stance with meaningful action and support.